Privacy Notice

Personal information is handled with care and confidentiality.

This notice explains how website enquiries, booking requests, client portal requests, and privacy-conscious analytics are handled by the practice.

Website and booking forms

Information submitted through this website is used to respond to enquiries, manage appointment requests, provide appropriate professional services, and meet lawful administrative or professional obligations.

Please do not use website forms for emergencies or urgent clinical situations. If there is immediate danger or urgent medical need, contact emergency services or go to the nearest emergency unit.

Client intake information

Appointment and intake requests may include contact details, region, appointment preferences, medical aid details, and information needed for practice administration. The practice only requests information that is reasonably necessary for those purposes.

Sensitive personal information, including health-related information, is handled confidentially and access is limited to authorised practice personnel and service providers who support secure practice operations.

Analytics

The website and Practice Growth Intelligence platform may collect limited usage and enquiry analytics to understand which services, towns, and pages generate demand.

Marketing analytics should not include therapy notes, diagnoses, ID numbers, medical aid numbers, personal clinical narratives, or client messages.

Information not used for marketing analytics

  • Therapy notes or diagnoses.
  • ID or passport numbers.
  • Medical aid numbers.
  • Client messages or clinical narratives.
  • Children's identifying details.
  • Emergency or crisis disclosures.